Privacy Policy

Welcome to Sandhya Mart! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery application.

1. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password
• Delivery Information: Delivery addresses, contact details
• Payment Information: Payment card details, billing address (processed securely through payment gateways)
• Profile Information: Profile picture, preferences, and saved items

Automatic Information

• Location Data: GPS location for delivery services (with your permission)
• Device Information: Device type, operating system, unique device identifiers
• Usage Information: App usage patterns, browsing history within the app, search queries
• Log Data: IP address, browser type, access times, and pages viewed

2. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your orders and delivery requests
• Communicate with you about orders, promotions, and updates
• Provide customer support and respond to inquiries
• Improve our services and user experience
• Personalize content and recommendations
• Process payments and prevent fraudulent transactions
• Send notifications about order status and delivery updates
• Comply with legal obligations and enforce our terms
• Analyze usage patterns to enhance app functionality

3. Information Sharing and Disclosure

We may share your information with:

• Delivery Partners: To fulfill your orders and complete deliveries
• Payment Processors: To process transactions securely
• Service Providers: Third-party vendors who assist in operating our app
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure server infrastructure
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Opt-out: Unsubscribe from marketing communications
• Location Services: Disable location access in your device settings
• Push Notifications: Manage notification preferences in app settings

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your device settings, though some features may not function properly if cookies are disabled.

7. Children's Privacy

Sandhya Mart is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to remove such information.

8. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy in the app and updating the "Last Updated" date. Your continued use of Sandhya Mart after changes constitutes acceptance of the updated policy.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using our services, you consent to the transfer of your information to countries that may have different data protection laws.